Reference

Know Where You Stand Before You Start

These legal terms set out how 1eec operates, what your account rights are, and how access is governed — all subject to local law and eligible regions in Pakistan. Read this once and you will know exactly what applies to your account.

Account eligibility conditionsJurisdiction-dependent accessJazzCash, Easypaisa, Raast coveredData retention policyContact rights explained
1eec Know Where You Stand Before You Start
LEGAL CONTACT PATHS

Reach Us on a Legal or Policy Matter

If you have a question about these terms, want to request a data correction, or need clarification on account eligibility in your region, our support team handles legal enquiries directly. Use the channel that suits you — we treat policy questions with the same priority as account issues.

Live Chat Open the chat widget from any page on 1eec. State your query is policy-related and it routes to the right team without delay.
Email Support Send your legal or data enquiry by email. Include your registered account ID so we can locate your record and respond accurately.
Account Dashboard Log in, head to account settings, and submit a formal policy or data request through the support ticket section inside your dashboard.
ACCOUNT SECURITY DETAIL

How We Handle Data, Cookies and Account Security

Your account data is held under access controls that limit who inside 1eec can view it and for what purpose. We use cookies to keep your session active and to remember wallet preferences — such as your last-used JazzCash or Easypaisa option — but not to track activity outside this site. You can clear cookies through your browser settings at any time without losing your account.

Data Retention

Account records are kept only as long as required for transaction verification and legal compliance. Inactive account data is reviewed on a regular schedule for deletion.

Cookie Use

Session cookies maintain your login state. Preference cookies remember your wallet selection — JazzCash, Easypaisa, or Raast — so you do not re-enter it each visit.

Account Verification

Identity checks follow a defined verification path: document upload inside your account settings, then a confirmation message sent to your registered mobile number via OTP.

Requesting Changes

To correct or remove personal data, raise a request through live chat or email with your account ID. We process verified correction requests within the period our policy states.

Common Legal Questions About Your 1eec Account

These are the questions we hear most often about account rights, data, and how these terms apply to users in Pakistan.

Access depends entirely on local law in your jurisdiction. We do not make a legal determination for you. Use the platform only where your local law permits it.

We store only what is necessary to complete and verify the transaction. Payment reference numbers are retained for reconciliation. Raw wallet credentials are never held on our servers.

Yes. Submit a data access request through live chat or email, including your account ID. We will confirm what records we hold and provide them through your account dashboard.

Send a deletion request via email or through the support ticket section in your account settings. We process it once identity is confirmed, subject to any legal retention obligations.

We post a clear notice in your account dashboard before any change takes effect. Continuing to use your account after that notice means you accept the updated terms.

Payment details are shared only with the processing partner required to complete your transaction. They are not sold, rented, or passed to marketing or analytics services.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.